We have answers.
What is the difference between Single, Studio and Business editions?
The Single and Studio editions are valid for one domain. As you can compare here, Studio provides additional features such as Blocks, Instagram modules and more. The Business edition includes all the features of Studio, but with additional licenses for multiple domains. You can upgrade from Single to Studio or Business at any time.
What is your refund policy?
Due to the nature of our product, we’re currently unable to offer a refund. You’re buying Semplice as is, so be sure to check the requirements for WordPress before you purchase. If you're unsure, reach out to help@semplice.com.
Do I get access to all the code with Semplice?
Yes! Semplice is built on top of WordPress, which gives you access to all files and code. That means you're free to modify it as much as you want.
Does Semplice offer a subscription service?
We do not currently offer a subscription service. The beauty of Semplice is that you pay once and it's yours forever.
Does that mean I get free updates forever?
We wish, but that would ruin us as a company. We do provide critical updates and bug fixes for the latest versions of our products. We might also create new products for purchase, but we promise these will always be optional. We’ll never force you to pay or upgrade if you don't want to.
Is Semplice multi-language compatible?
Unfortunately, Semplice is not compatible with multi-language plugins such as WPML or Polylang at the moment.
How does hosting work with Semplice?
Semplice is self-hosted, meaning you choose your hosting and have complete control over it outside Semplice. We highly recommend Flywheel hosting. Not only does it work beautifully with Semplice, but they'll install everything for you so you can jump right in and get to work on your portfolio. Learn more about Flywheel x Semplice here.
Do I need to buy the Wordpress Business Plan to use Semplice?
No! You do NOT need to pay for Wordpress to use Semplice. Wordpress.org (not to be confused with Wordpress.com, their hosting service) is free. You can install Semplice for free on Wordpress.org without a Wordpress Business subscription.
What type of support are
you providing?
We’re not providing direct support at this time; that's the only that way we can keep prices low and offer Semplice as a one-time-payment product. However, we do provide you with free critical updates and access to our Helpdesk. And of course we’ll always do our best to ensure you’re happy using Semplice.
Which devices and browsers work with Semplice?
On desktop: Latest versions of Chrome, Microsoft Edge, Firefox and Safari.
On mobile: iOS10 and newer on devices 4.7" or larger, running the two latest stable versions of Chrome and Firefox. Safari 10 and newer. Android 7.0 (Nougat) and newer on devices 4.7" or larger, running the two latest stable versions of Chrome.
What do I need to run Semplice on my server?
You need to have WordPress installed. These are the requirements to run WordPress:
- WordPress 4.6 or higher
- PHP 5.3 or greater
- MySQL 5.6+ or greater OR MariaDB 10.0+
- The mod_rewrite Apache module
Read WordPress’s Requirements for more information.
What if I have more questions?
That's totally cool! Check our help desk right here.
